Return Policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request a Return or Cancellation

  1. For desktop, click the Account icon (👤) at the top of the page. For mobile, tap the hamburger menu (☰) and select the Account icon at the bottom.
  2. Enter the email address used for your order and click Continue.
  3. Check your email for a 6-digit verification code, then enter the code to access your orders.
  4. Select the order you'd like to return or cancel.
  5. Click Request Return or Request Cancellation.
  6. Choose the item(s), select a reason, and add any additional details if needed.
  7. Click Submit Request.

If this doesn't work, contact us at support@balconybartable.com. Once your return request is approved, we will provide detailed instructions on how and where to send your package. Please note:

  • Items returned without prior authorization will not be accepted.
  • The buyer is responsible for return and exchange shipping fees.
  • Returns must be shipped back within 30 days of receiving your order.

For any questions about returns, feel free to contact us at support@balconybartable.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since the return was approved, please contact us at support@balconybartable.com.

If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to us at support@balconybartable.com.